How To Hold Onto Your Most Valuable Asset, Your Clients.

Marketing and new clients is important, but so is client retention, engagement and culture. Having a solid stable client base can help your business grow faster than trying to replace them with new clients.

Ryan O’Toole shares some simple and free ways to hold on to clients and increase your referrals.

Takeaways From This Episode

  • Why you need different skill sets for different jobs.
  • What is a good jump off point to build culture, customer experience?
  • Using the CRM to customize the client experience
  • What you need to do to stay relevant
  • What I notice about most fitness podcasts
  • Why would you want to do a local podcast?
  • An under utilized aspect of client retention
  • Not everyone wants to lose weight

Mindset and Development

  • What has been Ryan’s most successful failure.
  • What has been his biggest surprise in the industry
  • Where does he go for personal and professional development

Episode Sponsor

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What is the job of your website? How do you know if your website is doing it’s job correctly? How do I keep my website updated so I don’t have to keep rebuilding it? How do I make my website look good? These are the questions you should be asking yourself before you start looking for someone to build it.

CT Kaupp (owner of CT Kaupp, LLC) has extensive experience in building websites that do their job very well. CT and his team are easy to work with and respond rapidly to any service need. He’s not the cheapest, but you don’t want your clients to be either.

Click here to message CT today & tell him Jim sent you. You will receive a special discount – only available to MiFB listeners

Business can be hard, let’s change that. Learn skills that will make you more successful in business.

WEBSITE: FitUniversityOnline.com

Resources

Culture First Fitness

Ryan O’Toole